Returns & Exchanges
At The Chiltern Brewery, we take great pride in the quality of our award-winning ales and local products. If you are not entirely satisfied with your purchase, we offer a straightforward returns process to ensure your experience remains exceptional.
Notify Our Team
Contact us within 14 days of receipt via email or phone to report any issues or your intention to return an item.
Secure Packaging
Ensure all bottles and goods are securely packed in their original transit packaging to prevent breakage during the return journey.
Dispatch Goods
Send the items back to our brewery shop in Buckinghamshire using a tracked courier service to ensure safe arrival.
Quality Inspection & Refund
Once we receive and inspect the returned items, we will process your refund or exchange within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing